I lost a customer recently and that really bothers me. A small vendor of woman’s accessories, the customer bought a website from Net Solutions last year. She wanted an eCommerce site and she wanted to keep costs as low as possible. She used PayPal as her payment gateway and I designed her site, set up the pages, wrote and added text, added the items into her shopping cart and got her site launched.
After the site went live, she indicated that she did not like the flow of the PayPal system and requested that I change it. I tactfully informed her that I could not change PayPal’s processes even if I wanted to. I am not convinced she believed me. She never did anything with her website, nothing ever changed. After several months she pulled all the products off her site and now she’s canceled her site and her domain name. I feel like I let her down because her site wasn’t as successful as she wanted it to be.
One thought led to another and I thought about many of my clients and the misconception that a lot of small business owners seem to share, “I have a website, where are my customers?”
A website, especially one that’s as easy to use and maintain as a ProFusion Ultra IS website, is a fantastic marketing tool and when used correctly, can bring in new customers to your business, helping it grow and thrive. Unlike a phone book or print ad you can add all the color you want at no additional cost. Add additional pages, video, forms, photos – things to make the website easier for your visitors to interact with your business easily, quickly and often – with no waiting for publication dates.
It doesn’t end there however, to be an effective marketing tool a website must be kept sharp, up to date and fresh. It’s like a garden, it’s never done. Ignore it at your own peril and like this customer did weeds will grow and choke the life out of it. It will languish with the millions of other websites, never found because no time was taken to keep it fresh and updated – no reason for search engines or humans to visit or ever come back. This is the main reason why Search Engine Optimization is so important for your website – it keeps your site from becoming just another pretty face among the millions of other pretty faces in Cyberspace. Use your website like the tool it was designed to be, keep your site sharp and up to date so you can reap the rewards it can offer you for years to come.
Even though I can rationalize why my client canceled her domain and took down her site, I still hate losing her as a customer.